Privacy Policy
3D System Solutions
Last Updated: 25/03/2026
At 3D System Solutions, we represent the bridge between concept and reality. We understand that in order to help you innovate, we must safeguard your trust. This Privacy Policy describes how 3D System Solutions (“we,” “us,” or “our”) collects, uses, processes, and shares your personal information and proprietary design data when you use our website [Insert Website URL], request a quote, or engage our services for rapid prototyping and low-volume production.
1. Information We Collect
We collect information necessary to provide specialised manufacturing services and maintain a functional business relationship with you. This includes:
A. Information You Provide Voluntarily
Contact & Business Information: When you request a quote, create an account, or contact us, we collect your name, email address, phone number, shipping address, billing address, job title, and company name.
Proprietary Design Data (CAD/STL Files): This is critical to our service. When you upload or email digital design files (including STL, STEP, IGES, or other CAD formats) for quoting or production, we collect and store these files.
Project Details: We collect specifications, materials, finishing requirements, tolerances, and quantities associated with your project.
B. Information Collected Automatically
Website Usage Data: When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies to enhance website functionality, remember your preferences, and analyze our traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following core business purposes:
To Provide Services: This includes generating accurate quotes, managing orders, manufacturing prototypes and production parts, and shipping finished goods to you.
To Communicate With You: We use your contact details to send quote estimates, order confirmations, shipping updates, and respond to your inquiries.
Technical Support: To troubleshoot issues with file uploads, quoting tools, or website functionality.
Marketing (With Consent): We may occasionally send you newsletters or information about new capabilities, materials, or services we think would interest you. You may opt out at any time.
Legal Compliance: To comply with applicable laws, regulations, or legal processes (such as export control regulations).
3. How We Protect Your Proprietary Design Data (CAD Files)
We recognise that your design files are your intellectual property. We implement strict security measures to safeguard them:
Secure Uploads: Our website uses industry-standard encryption (SSL/TLS) for data transfer.
Restricted Access: Access to your design files within our company is strictly limited to employees (engineers, technicians, project managers) who require access to generate a quote or manage your production run.
Non-Disclosure Agreements (NDAs): We are happy to sign an NDA before you upload sensitive files. If we do not have a separate NDA, our standard Terms and Conditions [Include Link] include confidentiality clauses that protect your designs.
Supplier Access: In rare cases where we use external partners for specialised processes (e.g., specific finishing or heat treatment), we may share necessary portions of your design data under strict confidentiality agreements. We never sell or license your designs to third parties.
4. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We may share your information (such as shipping address and payment details) with trusted third-party service providers who help us operate our business, such as shipping carriers (e.g., FedEx, UPS), payment processors, and IT support vendors. These partners are legally bound to protect your data.
Manufacturing Partners: As noted in Section 3, we may share proprietary design data with vetted partners under strict NDAs if required to fulfil specialised portions of your order.
Legal Requirements: We may disclose your information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, or protect the safety of our users.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information under laws like GDPR or CCPA. These may include:
Access & Portability: The right to request a copy of the personal data we hold about you.
Correction: The right to request that we correct inaccurate or incomplete personal information.
Deletion: The right to request that we delete your personal data (subject to certain legal retentions).
Opt-Out: The right to opt out of receiving marketing communications from us.
To exercise any of these rights, please contact us at the details provided below. We will respond to your request in accordance with applicable law.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, maintain accurate business records, and comply with legal obligations.
Regarding design files (CAD/STL): We typically retain these files for 6 months after project completion to facilitate easy re-ordering. You may request the immediate deletion of your design files once the project is finished and paid for.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
3D System Solutions
137 Fonteinstraat , Leuven 3000
Email: info@3dsystemsolutions.com
Phone: +32 (0) 4 51 05 77 44